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FAQs

1. General
1.1 Who is developing/publishing Zero Online?
1.2 How can I get the client?
1.3 Is there monthly fee to play the game?
1.4 Why didn’t I get an activation email after finishing the registration?
1.5 What are the Identification Number and Security Question and Answer?
1.6 I forget my password, what shall I do?
1.7 Where can I change my email/password?
1.8 I don’t remember my security information.
1.9 My account was hacked, what shall I do?
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2. Zero Online Purchase
2.1 What are Zero Points?
2.2 I purchased a card with Paypal several days ago, but I haven’t gotten my code yet. What should I do?
2.3 I purchased a card with a Check/Money Order several days ago, but I haven’t gotten my code yet. What should I do?
2.4 I purchased a card using DD /Wire Transfer several days ago, but I haven’t gotten my code yet. What should I do?
2.5 I purchased a card using Western Union several days ago, but I haven’t gotten my code yet. What should I do?
2.6 I purchased a card using Pay by Cash several days ago, but I haven’t gotten my code yet. What should I do?
2.7 I got an error message while purchasing a card with Paypal. “10417: Transaction cannot complete. The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.”
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3. Game Play
3.1 How do I play Zero Online in full screen/windowed mode?
3.2 How do I take a screenshot in the game?
3.3 When should you evolve your units?
3.4 Can you guide a player whose level is higher than yours? If not, which players can you guide?
3.5 After you are above level 170, can you use a Remote-Tutor-Chip to have a mentor?
3.6 What level is required for claiming the 1st and 2nd ARM?
3.7 Where can I sign up for the spacecraft missions?
3.8 How many trade partners can you have?
3.9 Can you share the exp from your friends that are online?
3.10 What do I need to create a Fleet?
3.11 If you quit your squad, will your spouse quit the squad too?
3.12 Can you apply for a Squad Battle at 20:00-21:00?
3.13 If the Monthly and Weekly PK tournament take place on the same day, which one will be canceled?
3.14 If you apply to be a merchant, will your most valuable equipment be protected by system?
3.15 If I have a military badge, what benefits will I get?
3.16 What are the requirements to do the Star Transport? Which maps will be available on the Star Transport quests, and what will I get from doing the Star Transport quests?
3.17 Can you use Zero Points to socket a core?
3.18 If your sword's durability is 0, what item is required to complete the special repairs?
3.19 When you are trying to upgrade your equipment from Normal to Ultra, can you use a Dark Star to upgrade it with a 100% success rate?
3.20 In Zero, what is the highest I can add to my equipment?
3.21 Can you swap different types of equipment for +1 equipment?
3.22 How do I level up my C.A.P. after getting 70 stars?
3.23 If a black-named player is killed, will all the items they are carrying drop?
3.24 What cores can be swapped for a No.0 Core?
3.25 How many times can you overhaul your units?
3.26 Where can you use the R&D Center?
3.27 When can you Overhaul your unit?
3.28 How do I become a Duke? How much added Potency will a Duke get?
3.29 How many Zero Points does it cost to use the broadcast? Can you use ZPs(bound) to broadcast? If I’m level 32, can I make a broadcast?
3.30 If I’m level 150, can I still do the missions on the maps to get the corresponding weapons and items? If yes, which maps? And at which NPC?
3.31 If I’m level 89, and I want to take part in a space mission, which ones can register for?
3.32 When can I claim the bonus exp for my pilotage? And where?
3.33 How much does it cost if I use Zero Points to socket a core? And where can I do it?
3.34 If I install 2 super potency gems in my one-handed weapon, how much Battle Power will my unit increase? And if I socket them in my engine, how much Battle Power will be added?
3.35 I’m new pilot at level 12. Can I equip a +1 cabin?
3.36 What is the most friends I can have at one time?
3.37 I’m level 181 now, how many apprentices can I have? How can I receive cores and crystals from my apprentices?
3.38 What is the fastest way to get to the Titan Dungeon?
3.39 How many times can I play the lottery? And how much does it cost each time?
3.40 If I duel someone, and I’m defeated, how much gold will I lose? Will my items in my inner cabin be lost?
3.41 If I want to learn a transformation skill, what are the requirements?
3.42 How many methods are available for buying TQ Point Cards? Also, if I want to buy a bulk, and I’m in US, what payment methods can I use?
3.43 How can I find out what the latest version of the client is?
3.44 If I want to upgrade my CAP from level 81 to level 82, how would I do that?
3.45 I’m level 180 now, but how much potency can I get when I level up to 181?
3.46 I have 300k rose quartz, can I exchange them for sapphires?
3.47 How much do I need to pay to buy a new A.R.M? And what are the requirements?
3.48 How many expansion cabins can I equip?
3.49 What are the potency benefits given for the different qualities of equipments?
3.50 How much do I need to pay for buying a booth? What about setting it as a remote booth?
3.51 How many weapons can I put in my arsenal when I reach level 130? What are the requirements?
3.52 If I train my weapon proficiency using a Mastery Disk for my main unit, will my A.R.M’s proficiency increase?
3.53 What's the function of 'Identify Ores' for?
3.54 What's the difference between Market lottery 1 and 2?
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4. Character
4.1 What is the current level cap?
4.2 Can I have multiple characters per account?
4.3 Can I change the name and the gender of my character?
4.4 How do I delete my character?
4.5 How can I restore a deleted character?
4.6 Some questions about PKing and prison.
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5. Monsters
5.1 What sort of monsters are there in Zero Online?
5.2 How can I tell how difficult a monster is going to be?
5.3 How far will a monster chase me?
5.4 Are there boss monsters in Zero Online?

6. Troubleshooting
6.1 The high speed download you are recommending on your site is not working for me, what should I do?
6.2 The Autopatch is not working. How do I update my game to the latest version?
6.3 What does "Cannot find Autopatch.exe" mean?
6.4 When I press enter, the game won’t run and it says "Please install the latest flash plug-ins", what’s that about?
6.5 Zero Online is already running. What can I do?
6.6 I am trying to log into the game, but always get this error "Invalid Account ID or password".
6.7 I am using Vista, but why can’t I play Zero Online after the installation?
6.8 Connection failed due to server maintenance or internet congestion. Please login later.
6.9 ZeroOnline.exe encounters a problem and needs to close.
6.10 When I click on Setup.exe to install Zero Online, but it appears to be uninstalling - "Do you want to completely remove the selected application and all its components?"
6.11 I can’t read the font in game.
6.12 Why is the game unreadable for me?
6.13 I had multiple Autopatch windows pop up after pressing Enter.
6.14 I get an error saying "Please run Play.exe"
6.15 Where is the Zero Online folder?
6.16 Why is my game so laggy?
6.17 Why do I keep disconnecting from the server?
6.18 The screen becomes dark when I am loading the game.
6.19 I get an error that says, "CRC error: The file C:\programfiles\zeroonline\data.wdf doesn't match the file in the setup's .cab file".





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